Shipping & Returns
Here's a summary of our up to date Shipping costs:
Free UK shipping with a £70 spend ( Tracked 48) Please note, returned/ exchanged items will not qualify and will be charged standard rate.
UK Tracked 48- £4
Europe is weight based, tracked and calculated at checkout.
USA & Rest of World is weight based, tracked calculated at checkout.
*Please note* We are a UK based company, therefore shipping from the UK. For all deliveries outside of the UK, you will be responsible for any local taxes or duties associated with your purchase, if there are any.
When will my Slackjaw order arrive?
Orders placed are usually dispatched within 48-72hrs (Monday - Friday) . UK customers should receive item(s) 1-3 working days there after. Please allow up to 10-15 working days for international orders as we are shipping from the UK. Any queries regarding this, please get in touch via our contact page or email us at firstname.lastname@example.org and we'd be happy to help!
You'll need to place a new order if your chosen size doesn't quite fit right and we will refund the returned items once received and processed.
If you need to return an item(s) please return to the address provided on your order packing slip ( with details of return ) within 14 days -Include the packing slip with return so we have your order number and please email email@example.com with the details so we can process it for you.
ITEMS MUST BE UNWORN , FOLDED NEATLY IN ORIGINAL PACKING AND POLY BAG PROVIDED, IN 100% ORIGINAL CONDITION TO QUALIFY FOR REFUND ( Not screwed up in a bag! ). We reserve the right to refuse used items or charge a restocking fee of up to 20% otherwise.
All returns must be returned within 14 days of receipt. Any returns received after this period will not qualify for a refund. Returns after 14 days are only eligible for store credit if returning items in original condition upon inspection.
REFUNDS TAKE UP TO 14 WORKING DAYS.
Please note: When returning an item for any reason, we are not responsible for the items until we receive them so advise sending tracked or with courier of your choice. All returned items must be in their original state and unworn and not damaged to qualify for a refund (unless faulty) Any items sold under promotion or sale are also non- refundable. Any queries regarding our returns, please don't hesitate to ask.
International Returns: PLEASE READ
If you need to fill in a customs form, please ensure this is clearly marked as 'returned goods', as Slackjaw Apparel will not be responsible for paying any returns customs fees.
Slackjaw Apparel will not be held accountable for shipping to an address entered incorrectly at checkout, but we will be happy to assist you in the matter.