SHIPPING

UK

Free UK shipping (Royal Mail Tracked 48) on all orders

EU

Weight based, tracked and calculated at checkout

USA & Rest of World 

Weight based, tracked and calculated at checkout

Please note: Shipping of returns & exchanges are charged at the destinations standard rate

For all deliveries outside of the UK, you will be responsible for any local taxes or duties associated with your purchase, if applied.

When will my Slackjaw order arrive?

We aim to dispatch all orders within 48-72hrs (Monday - Friday)

UK orders should arrive 1-3 working days after dispatch.

Please allow up to 10 working days for any orders outside of the UK to arrive before getting in touch.

For any order queries please contact us via email: returns@slackjawapparel.com

RETURNS 

You can return any unwanted items to us within 14 days of receipt. Please ensure you contact us if this is not possible, and we will review on a case-by-case basis. Returns received after 14 days (without prior contact) are eligible for store credit so long as the items are in original packaging and condition upon inspection.

Follow these steps if you need to return an item(s):

  1. Ensure the item is unworn, folded neatly in original packaging with all labels attached. Items not received in a re-sellable condition will not be eligible for a refund unless the product is deemed faulty.

  2. To ensure a smooth returns process, make us aware of your return before you send it, via our Returns Portal here. Please also include the returns form that came with your order, so we can identify you upon receipet of the goods (without this we cannot process your refund/exchange). Please ensure you detail the reason for the return, or the product required for an exchange on this form also.

  3. Send your item(s) to the address detailed on the returns form included with your original order. We recommend using a tracked service with your chosen courier to return goods to us. You are responsible for the cost of your return. Slackjaw Apparel are not responsible for any items returned to us once they are in transit, until they are received back in our warehouse.

Once we have received your returned items, providing all required information is included and the items are in a re-sellable condition, a refund or exchange will be actioned. Refunds can take up to 14 working days to show in your bank. We aim to ship all exchanges out within our usual shipping timeframe of 48-72 hours.

INTERNATIONAL RETURNS

If you are required to fill in a customs form, please ensure this is clearly marked as 'returned goods’. Slackjaw Apparel are not responsible for any customs fees associated with returns. 

Slackjaw Apparel will not be held accountable for shipping to an address entered incorrectly, but we will be happy to assist you in the matter.

CHRISTMAS 2023 RETURNS

Any order placed from the 1st December 2023 until 23rd December 2023 is eligible to be returned up until January 31st, with the last date to return to us being January 31st 2023.