Shipping & Returns Info
SHIPPING
UK
Free UK shipping (Royal Mail Tracked 48) on all orders
EU
Weight based, tracked and calculated at checkout
We have joined the government's IOSS scheme meaning EU customers can shop without having to pay any taxes or duties on orders up to €150.
USA & Rest of World
Weight based, tracked and calculated at checkout
Please note: Shipping of returns & exchanges are charged at the destinations standard rate
For all deliveries outside of the UK, you will be responsible for any local taxes or duties associated with your purchase, if applied.
When will my Slackjaw order arrive?
We aim to dispatch all orders within 48-72hrs (Monday - Friday)
UK orders should arrive 1-3 working days after dispatch.
Please allow up to 10 working days for any orders outside of the UK to arrive before getting in touch.
For any order queries please contact us via email: returns@slackjawapparel.com
RETURNS
You can return any unwanted items to us within 14 days of receipt. Please ensure you contact us if this is not possible, and we will review on a case-by-case basis. Returns received after 14 days (without prior contact) are eligible for store credit so long as the items are in original packaging and condition upon inspection.
Follow these steps if you need to return an item(s):
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Ensure the item is unworn, folded neatly in original packaging with labels attached. Items not received in a re-sellable condition will not be eligible for a refund/exchange unless the product is deemed faulty.
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Please include a note within your parcel stating your name, order number and return requirements (refund/exchange) so we can identify you (without this we cannot process your refund/exchange). Please provide info on product required for an exchange on this note if necessary.
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Send your item(s) to the address below using a tracked service of your choice. Slackjaw Apparel are not responsible for any items returned to us once they are in transit. To ensure a smooth returns process, make us aware of your return once you have sent it, including any tracking information you may have, via email: returns@slackjawapparel.com.
Our return address is:
Slackjaw Apparel
Fidelity Fulfilment
Unit 1 Orion Close
Mustang Park
Daventry
Northamptonshire
NN11 8NW
United Kingdom
We aim to process all refunds/exchanges within 48-72hrs once received.
INTERNATIONAL RETURNS
If you are required to fill in a customs form, please ensure this is clearly marked as 'returned goods’. Slackjaw Apparel are not responsible for any customs fees associated with returns.
Slackjaw Apparel will not be held accountable for shipping to an address entered incorrectly, but we will be happy to assist you in the matter.